Terms and Conditions

1. Who you’re contracting with

Surplus is operated by Surplusapp Ltd, a private limited company registered in England and Wales under company number 16584501, with its registered office at 113 Estcourt Road, Watford, England, WD17 2PY. You can reach us at support@surplusapp.co.uk.

By creating an account or using Surplus you accept these terms. If you don’t accept them, please don’t use the service.

2. Open banking is a regulated service

Surplus is an agent of Yapily Connect LTD., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 827001). Yapily provides you with regulated account information services through Surplus as its agent.

Yapily’s authorisation is on the FCA Register under firm reference number 827001. Surplus is not itself authorised by the FCA. Because the bank connection is Yapily’s regulated service, Yapily’s end user terms apply to it alongside these terms.

• The connection is read-only. It carries account information permission only, with no payment permission - so Surplus cannot move, send or hold your money and never asks you to trust it with any.
• Your bank account stays governed by your bank’s own terms. Nothing here changes your relationship with your bank.
• By connecting an account you consent to Yapily accessing it on your behalf to provide the service. That consent lasts 90 days and you can withdraw it at any time by disconnecting the account in the app.
• We will never ask you for your bank login. Anyone who does is not us.

3. What Surplus does

Surplus reads the accounts you connect and turns them into a picture you can act on: what’s safe to spend before payday, where your budget is drifting, whether your goals are on track and what your payslip actually says. An AI assistant answers questions about your own numbers.

We may change, add or remove features as the product develops. If we remove something you rely on, we’ll give you reasonable notice where we can.

4. Surplus is not financial advice

This is the most important section in these terms. Surplus gives you information and tools built from your own numbers. It does not give regulated financial advice, investment advice, tax advice or legal advice.

• Nothing in Surplus is a personal recommendation. We don’t assess whether a course of action is suitable for you and we don’t take your full circumstances into account.
• Surplus does not recommend specific financial products and will not tell you which provider to use.
• Where Surplus shows you options - how different repayment or saving choices play out, for example - it is showing you the arithmetic, not telling you what to do. The decision is yours.
• For advice on your particular situation, speak to an appropriately authorised financial adviser, accountant or solicitor.

5. AI output

Surplus uses AI to categorise transactions, generate insights and answer your questions. AI works by inference, so despite our efforts to keep it accurate:

• Output can be wrong, incomplete or out of date - particularly while bank data is still refreshing, or where a bank supplies sparse transaction detail.
• Categorisations and insights are our best interpretation of your data, not a statement of fact about it. Your bank’s own records are the authoritative version.
• Check anything important before you act on it, especially before making a payment, a purchase or a commitment.
• You must not try to misuse the assistant - for example by attempting to extract other people’s data, to get it to produce unlawful content or to interfere with how it works.

6. Who can use Surplus

• You must be 18 or over and resident in the United Kingdom.
• Surplus is for your own personal use. Don’t use it on someone else’s accounts or on behalf of a business.
• The information you give us must be accurate and you should keep it up to date.
• Keep your account secure. You’re responsible for what happens under your account, so tell us straight away if you think someone else has access to it.

7. The beta and the founding offer

Surplus is currently in beta, distributed through Apple’s TestFlight. Beta software changes often, can contain bugs and may be interrupted or withdrawn. Places are limited. When the beta is full, you can join a waitlist and we’ll email you if more places open.

The founding offer. Surplus is free to use during the beta. The founding testers - everyone who joined the beta by 26 September 2026 - get Surplus Pro free for life, with nothing they have to do to keep it. Testers who join after 26 September 2026 get Surplus Pro free for life if they give us useful feedback during the beta, such as bug reports, answers to our feedback forms or a short chat. Either way it lasts for as long as we run Surplus Pro, with normal fair use. It isn’t a discount or an extended trial. It is the full paid plan, free and permanent. It never depends on a review, a public post or saying anything positive about Surplus. We set it up on your account when Surplus launches on the App Store and email you once it’s live.

If you send us feedback, bug reports or suggestions, we may use them to improve Surplus without owing you anything for them. We won’t identify you publicly as the source without asking you first.

8. Paid plans

Surplus is free to use during the beta. When paid plans launch, these terms apply to them:

• Subscriptions are sold through the Apple App Store, so Apple takes the payment and Apple’s own terms govern the transaction. We never see or store your card details.
• Subscriptions renew automatically unless you cancel. You manage and cancel a subscription in your App Store account settings, not in Surplus.
• We’ll give you at least 30 days’ notice of a price change and it will only take effect from your next renewal. If you don’t want to pay the new price, cancel before then.
• As a UK consumer you have a 14-day right to cancel a new subscription. Refunds for App Store purchases are handled by Apple under its refund process.
• None of this affects your statutory rights.

9. Your data

How we handle your personal and financial data is set out in our privacy policy, which forms part of these terms. In short: your financial data is yours, we never sell it and we never use it for advertising.

10. Intellectual property

Surplus, the app, this website and everything in them - software, design, text, branding - belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use Surplus under these terms. That licence doesn’t give you ownership of anything and it ends when your account does.

11. Acceptable use

You agree not to:

• use Surplus unlawfully, or to break someone else’s rights;
• copy, reverse engineer, decompile or try to extract the source code of the app;
• get around our security, probe it or access parts of the service you haven’t been given access to;
• scrape the service, or access it with bots or other automated tools;
• interfere with the service or place unreasonable load on it;
• resell, sublicense or make Surplus available to anyone else as a service.

12. Our responsibility to you

We do not exclude or limit our liability where it would be unlawful to do so. That means we remain fully liable for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation and for anything else the law does not allow us to exclude - including your statutory rights as a consumer.

Subject to that:

• We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that isn’t foreseeable.
• We are not responsible for your bank’s acts or omissions, for the accuracy or completeness of the data your bank supplies, or for services provided to you by Yapily, Apple or any other third party under their own terms.
• We are not responsible for failures caused by events outside our reasonable control, or for interruptions while we maintain, update or fix the service.
• Surplus is provided for personal use. We are not liable for business losses - lost profits, lost revenue, lost business or lost goodwill.
• Our total liability to you for all claims arising in any 12-month period is limited to the greater of £100 and the total amount you paid us in that period.

13. Suspending or closing an account

You can close your account at any time from the app settings. Closing it revokes your bank connections and deletes your data as described in the privacy policy.

We can suspend or close your account if you break these terms, if we reasonably suspect fraud or misuse, if we’re required to for legal, regulatory or security reasons, or if you become ineligible to use the service. We’ll tell you why, before we act where it’s practical to do so and immediately afterwards where it isn’t. If we close your account without you having done anything wrong - because we’re discontinuing the service, for instance - we’ll give you at least 30 days’ notice.

14. Complaints

If something goes wrong, email support@surplusapp.co.uk and tell us what happened. We’ll acknowledge your complaint and work to resolve it.

If your complaint concerns the regulated account information service and you’re not satisfied with the outcome, you may be able to refer it to the Financial Ombudsman Service, which covers that service through Yapily as the authorised firm. You can reach the Financial Ombudsman Service at financial-ombudsman.org.uk, on 0800 023 4567, or at Exchange Tower, London E14 9SR.

15. Changes to these terms

We may change these terms - to reflect new features, or changes in the law or in how the service works. For material changes we’ll give you at least 30 days’ notice by email or in the app, unless a change has to take effect sooner for legal or security reasons. If you don’t agree to a change, you can close your account before it takes effect.

16. If you downloaded Surplus from the App Store

These terms are between you and Surplus, not Apple. Apple has no obligation to provide support for Surplus and is not responsible for the app or for any claim you may have about it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Your use of the app must also comply with the App Store terms of service.

17. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you keep the protection of your local law and may bring proceedings in your local courts.

If any part of these terms turns out to be unenforceable, the rest of them continue to apply. If we don’t enforce something straight away, that doesn’t mean we’ve given up the right to enforce it later.